Shipping policy

 NIGHTHOUL Shipping Policy (Revised)

Welcome to NIGHTHOUL. We are dedicated to providing a smooth and transparent shipping experience so you can enjoy your premium apparel as quickly as possible.

1. Shipment Processing Time

  • All orders are processed and prepared for shipment within 1 to 3 business days (Monday - Friday).

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we are experiencing a high volume of orders or if there is a predicted delay (e.g., during major sales or holidays), we will notify you immediately via email.

  • NIGHTHOUL Shipping Policy (Revised)

    Welcome to NIGHTHOUL. We are dedicated to providing a smooth and transparent shipping experience so you can enjoy your premium apparel as quickly as possible.

    1. Shipment Processing Time

    • All orders are processed and prepared for shipment within 1 to 3 business days (Monday - Friday).

    • Orders are not shipped or delivered on weekends or public holidays.

    • If we are experiencing a high volume of orders or if there is a predicted delay (e.g., during major sales or holidays), we will notify you immediately via email.

    3. International Shipping

    Currently, NIGHTHOUL does not offer international shipping. We hope to expand our shipping zones soon! Please check back for updates.

    4. Shipment Confirmation & Order Tracking

    • Once your order has shipped, you will receive a Shipment Confirmation Email containing your tracking number(s).

    • The tracking number will be active within 24-48 hours of receiving the email. You can use this number to monitor the progress of your package on the designated carrier's website.

    5. Damages, Loss, or Delays

    • Damages: NIGHTHOUL is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. Please also save all packaging materials and damaged goods before filing a claim.

    • Loss/Non-Delivery: If your tracking information shows "delivered" but you have not received your package, please check with neighbors, building management, or your local post office. If the issue is not resolved, contact the shipping carrier first. If you still require assistance, please contact us at nighthoulsale@gmail.com or 90235 33759 Whatsapp us with your order number.

    • Delays: We work with reliable courier partners, but unexpected delays can occur due to external factors. We appreciate your patience in these rare circumstances.

    6. Incorrect Address / Return to Origin (RTO)

    • The customer is responsible for ensuring the shipping address is entered correctly. Please double-check your address before confirming your order.

    • If an order is returned to us due to an incorrect or incomplete address provided by the customer, or if the customer is unreachable after multiple delivery attempts (RTO), we will contact you.

    • The customer will be responsible for paying a re-shipping fee before the package is sent out again.