Refund policy


NIGHTHOUL Return, Exchange & Refund Policy

At NIGHTHOUL, we take pride in creating premium wildlife-inspired apparel. Your satisfaction is important to us, and we're committed to making our return and exchange process simple, fair, and transparent.

1. Return & Exchange Window

You can request a return or exchange within 5 calendar days from the date your order is delivered.

Requests received after this period may not be accepted.

2. Eligibility Criteria

To qualify for a return or exchange, your product must:

  1. Be unworn, unwashed, and unused.
  2. Be in its original condition.
  3. Have all original tags attached.
  4. Be returned in its original packaging.
  5. Be free from stains, perfume, smoke, deodorant marks, pet hair, or any damage caused after delivery.
  6. Include a valid order number or proof of purchase.

Items failing our quality inspection may not be eligible for return or exchange.

3. Easy Exchanges

Need a different size, colour, or style?

We've got you covered.

A ₹49 Shipping Fee applies to every exchange request. This fee helps cover the logistics cost of:

  • Reverse pickup from your address
  • Quality inspection
  • Shipping your replacement product

The ₹49 Shipping Fee will be collected through a secure payment link before scheduling the reverse pickup.

4. Refund Policy

Refunds are available only under the following circumstances:

  1. Wrong product received
  2. Manufacturing defect
  3. Product received in damaged condition
  4. Product significantly different from what was ordered

For eligible refund requests:

Reverse pickup is completely free.

No ₹49 Shipping Fee is charged.

You may choose either:

  • A full refund
  • A replacement product (subject to availability)
  • Please Note: Refunds are not available for reasons such as change of mind, colour preference, style preference, or size preference. In these cases, we are happy to offer an exchange instead.

5. Damaged or Defective Products

  • If your product arrives damaged or has a manufacturing defect, please notify us within 48 hours of delivery.
  • To process your request, please provide:
  • Your Order Number
  • Clear photographs of the issue
  • A complete unboxing video showing the package being opened and the defect
  • The unboxing video is mandatory for damage or defect claims.
  • Once verified, we will arrange a free replacement or full refund.

6. Refund Processing

  • After we receive your returned item and it successfully passes our quality inspection, your refund will be processed.
  • Prepaid Orders
  • The refund will be credited back to your original payment method.
  • Cash on Delivery (COD) Orders
  • The refund will be transferred to the bank account provided by you during the return process.
  • Refund Timeline:
    Please allow 5–10 business days after approval for the refund to reflect in your account.

7. Non-Returnable Items

  • The following items are not eligible for return or exchange:
  • Products returned after 5 days of delivery
  • Worn or washed products
  • Products without original tags or packaging
  • Products damaged due to customer misuse
  • Final Sale, Clearance Sale, or Promotional Items (unless received damaged or incorrect)

8. Cash on Delivery (COD) Orders

  • If a Cash on Delivery order is refused at the time of delivery or repeatedly cancelled after shipment, NIGHTHOUL reserves the right to restrict future COD purchases. Future orders may require prepaid payment.
  • For COD orders, the ₹49 COD Handling Fee is non-refundable.

9. How to Request a Return or Exchange

  • Simply contact our customer support team with your Order Number.
  • 📧 Email: nighthoulsale@gmail.com
  • 📱 WhatsApp: +91 90235 33759
  • Subject Line:
    Return/Exchange Request – Order #XXXX
  • Please include:
  • Order Number
  • Reason for return or exchange
  • Photos (if applicable)
  • Unboxing video (required for damaged or defective product claims)
  • Our support team will review your request and respond within 24–48 business hours.

10. Need Assistance?

  • We're always happy to help.
  • Customer Support
  • 📧 Email: nighthoulsale@gmail.com
  • 📱 WhatsApp: +91 90235 33759
  • Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM (IST)
  • We aim to respond to all customer queries within 24–48 business hours.
  • Thank you for choosing NIGHTHOUL. We're committed to delivering premium quality, exceptional service, and an experience you'll love.